A Message From Shelby

If you've called in or placed an order, most likely you’ve received a reply from me about the shipment of your order! I would just like to clear up some questions that I receive frequently to assist those of you in ordering, and I have a special request at the end so that I can ensure that your package gets to the correct address, quickly!

All of these questions and answers will also be located on the Product Question and Answer page in case you delete this or need to refer back! Thanks everyone! I enjoy hearing from all of you!

Shelby

Questions

How do you ship?

We ship most products via the United States Postal Service Priority Mail.
If you order a Log Bar, Climbing Rope or Bulgarian Bag it will be shipped via UPS.
If you order Sandbags, a Peg Board or Jump Rope, it will be shipped via Fed-Ex.

How long will it take until my package arrives?

This is a good question. This depends on when you place the order, (we are located in Michigan which is Eastern time, and we are usually out of the office after 5:00 pm. -- out training our forearms!) and where you live.

If you live within the United States and you didn't order a Sandbag, Log Bar, Climbing Rope, Bulgarian Bag, or Jump Rope, your order should arrive within 3-5 Business Days. If you did order one of these things, please keep in mind the following lead times:

Log Bars: 6 to 8 weeks
Black Iron Thick Bars 6 to 8 weeks
Sandbags: 10-14 business days
Climbing Ropes 10-14 business days
Bulgarian Bags 10-14 business days

These lead times are in place, because the product you order is custom made. What happens when you place the order is that I place it with the manufacturer the same day, and then they ship the product to you once it is finished.

If you live outside the United States, and your order is being shipped via Priority Mail, it should arrive within 10-14 Business Days.

Can I get a tracking number?

After you placed your order, I print out the packing slip and fill your order. When I print out the postage to send your order, an e-mail is automatically generated with a tracking number for your order. You can then check the status of your order by going to www.usps.com and entering the tracking number (or click on the link in the email.)

This e-mail is entitled: "Your Functional Hand Strength Order Has Been Shipped"

Please check your e-mail for this e-mail, and if you can not find it, please check your SPAM and Trash folder, as some e-mail systems redirect e-mails to SPAM or trash without you knowing. If you cannot find it after that, please feel free to contact me and I can re-send if need be!

If what you ordered is one of the following things:

Log Bars
Black Iron
Peg Board
Sandbags:
Climbing Ropes
Bulgarian Bags

We do not have access to the tracking numbers unless you specifically request them. As always, please feel free to contact me if you need a tracking number and I will get it to you as quickly as possible.

Do you Ship to PO Boxes?

Yes, everything BUT the following list of items can go to PO Boxes. If you are planning on ordering any of the following items, please provide a physical shipping address:

Log Bars
Peg Boards
Black Iron
Sandbags:
Climbing Ropes
Bulgarian Bags

Do you Ship to APO Addresses?

Yes, we proudly ship our products to APO addresses all over the world to the members of our armed forces.

And Finally My Part:

To Help Expedite Your Order:

This is especially important for our out-of-country customers. Please include all information that is pertinent to your package getting to you. These include the zip/postal code and please try to limit the abbreviations when you are filling out your shipping address. Sometimes it is hard for me to tell if "S" means South or Street, and I want to be sure that your package gets to you in the quickest amount of time!

Also, please be sure to check and double check and make sure that your shipping information is entered correctly. A quick double check that you included your apartment number or that the zip code is correct can save your package from being delayed or worse yet from never getting to you!