As you might expect, I get a lot of questions sent my way. I am flattered that so many people look to me for advice and I thank everyone who has done so.
If you send in a customer service question you will receive a reply within the day or by the next business day if you send it after business hours.
If you send in a training question, it will go into a file and get answered either on the blog or the daily emails. I try to group similar questions together since that will help the most people at once although if we get a particularly good one I may answer it right away.
And yes, the line of training questions is quite long so dont fret if you do not get an answer right away.
That being said, there are a few steps that you can take to increase your chances of getting your questions answered:
1. First and probably most important of all if you do not include a real name with your question it is going to get deleted immediately and we do that for a couple reasons.
If you don't respect me enough to ask a question and include who you are like a normal human being, then do not expect me to take any of my valuable time in answering it. I mean, what would you do with something like this:
"Hey man, wut is the best grrrp exercise?"Oh yeah, and another thing, I make mistakes in my typing all the time but if your email looks like a drunken monkey wrote it, expect Shelby to hit the Delete button.
We also find that people who do not use their real names in correspondence generally drop off our email list with greater frequency which means they weren't all that interested in being serious in the first place so you can see why we instituted this policy.
2. Second of all, we make great effort to provide as much information as we can on the website about our products and what is contained in each book and or dvd. Every single product is featured because I value it and know others would as well, so it's a bit "awkward" when someone asks something like:
"John, could you give me a workout out of the Keys to Progress so I dont have to buy it?"... seriously, who does this? This ain't no gravy train with biscuit wheels.
3. Third, if you are writing in to say you have some kind of mystery pain I feel for you, I really do but I'm affraid I can't help you.
Look at this from my perspective: I know a lot of things but I am certainly no doctor but even if I were, it would be impossible to diagnose you over the internet. So, if any kind of pain is involved, please look up a qualified physician.
4. Before you send in a question, it would be a very good idea to check the BLOG and/or use the search function. I've covered a lot of ground there as well as in our article section and most of my emails get posted in either of those two places. So, if you wanted a list of 21 exercises that you could do with Sandbags, you could check the Blog, for example:
Just yesterday I wrote an email on weight vests over at my bodyweight site and sure enough, we got an email that same day asking about weight vests. A trip to the Bodyweight BLOG located over there would answer that question in short order.
5. I recommend our books and training dvds for good reason, they contain information in more detail than I could ever provide in any email. So if you write in asking for more information on a specific topic, I'm going to suggest a book or dvd on that specific topic, so it would be a very good idea to follow up there instead of wandering aimlessly.
Other than that, if you write in with a clear, concise email signed with your real name then it has a good chance of being answered.
All for now, more soon...