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Question: What is a "business day"?

Answer:

Our business operates Monday through Friday throughout the year, excepting major holidays.

If shipping time is listed as up to "14 business days," for example, and you order on Monday, July 1, you could expect your order to be delivered (under normal circumstances) within 14 business days - in this case, by no later than Friday, July 19.

For estimating arrival of your order, simply remember that a business day is any non-holiday Monday, Tuesday, Wednesday, Thursday, or Friday.

You may order at any time, including evenings, weekends, and holidays, using our 24-hour secure ordering line at 1-800-978-0206 (Please choose option 2.)

However, please keep in mind that any orders placed through the ordering system will not be processed until the next business day. Please contact us directly (and well in advance) if you have a time-sensitive order. Also, note that estimated shipment times are subject to change at different times of the year, for example during the holiday season when postal volume is heavier.

<<< Back to FHS Product Q & A

VIII. Ordering, Method of Payment, Privacy & Shipping Q & A

1. Can I order by telephone or fax?

2. How do I contact someone at FHS?

3. How do I place an order via snail mail?

4. Which methods of payment do you accept?

5. I am currently located outside the US, how can I place an order?

6. My credit card was declined when I tried to order, what should I do?

7. Which credit cards do you accept?

8. What service do you use to ship your products?

9. How can I verify that my online order went through?

10. Does FHS have a privacy policy?

11. How do I unsubscribe from your email list?

12. Do you take purchase orders?

13. Do you ship to APO Addresses?

14. Do you ship to P.O. Boxes?

15. I have emailed you several times requesting information and have not received a reply, what should I do?

16. What is a "business day"?

17. I called at 5:00 pm Central Time. You weren't there!

18. I called on Friday afternoon, or Saturday or Sunday and I haven't heard anything back, what should I do?

19. I don't want the product I ordered anymore. How can I return it?

20. Where is my product? It has been XYZ days.

21. I received an e-mail indicating that my shipment was being shipped, and I received part of my order, but my (rope, sandbag, Bulgarian Bag, log bar, jump rope, chest expander,) was not included. Where is it?

22. When I received my order, it contained the wrong products, what should I do?

23. How long should I expect to wait for my XYZ?


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