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Question: How do I place an order via snail mail?

Answer:

To place an order via regular mail, please follow the following steps:

Step 1:

Contact us via phone(1-800-978-0206) or e-mail (info@functionalhandstrength.com) and let us know what you are interested in ordering. We will then can get you a total for those items which included shipping & handling as well as any applicable taxes.

Please be sure that your shipping address is correct; if the shipment comes back to us because you provided an incorrect address, we will charge you to re-ship the product. In addition, if you provide an address that does not get verified with our postage software, we will not ship out your order, and will contact you BEFORE we ship your items out. We will then wait to receive a verifiable address and then we will send your order. Checking and re-checking your address will help to prevent your order from taking longer than it needs to get to you.

If you are calling in an order, and do not provide a way to contact you, we will not be able to accept your order. We do not use your phone number or e-mail address for anything other than contacting you or putting you on our e-mail list. Please see our privacy information if you are interested in FHS's policies.

Step 2:

Please make out your check or money order to "Functional Hand Strength" for the amount we provided and with your order, please include:
___ Name
___ Mailing Address
___ Telephone Number
___ E-mail Address
___ Complete list of items you would like to order

Step 3:

Please drop your payment in the mail to the following adress:

Functional Hand Strength
P.O. Box 4429
Ann Arbor, Michigan
48106

Step 4:

Let us know the date when you send payment so we know when we can expect to receive it.

Step 5:

We will ship your order and provide a tracking number as soon as your payment is received,

<<< Back to FHS Product Q & A

VIII. Ordering, Method of Payment, Privacy & Shipping Q & A

1. Can I order by telephone or fax?

2. How do I contact someone at FHS?

3. How do I place an order via snail mail?

4. Which methods of payment do you accept?

5. I am currently located outside the US, how can I place an order?

6. My credit card was declined when I tried to order, what should I do?

7. Which credit cards do you accept?

8. What service do you use to ship your products?

9. How can I verify that my online order went through?

10. Does FHS have a privacy policy?

11. How do I unsubscribe from your email list?

12. Do you take purchase orders?

13. Do you ship to APO Addresses?

14. Do you ship to P.O. Boxes?

15. I have emailed you several times requesting information and have not received a reply, what should I do?

16. What is a "business day"?

17. I called at 5:00 pm Central Time. You weren't there!

18. I called on Friday afternoon, or Saturday or Sunday and I haven't heard anything back, what should I do?

19. I don't want the product I ordered anymore. How can I return it?

20. Where is my product? It has been XYZ days.

21. I received an e-mail indicating that my shipment was being shipped, and I received part of my order, but my (rope, sandbag, Bulgarian Bag, log bar, jump rope, chest expander,) was not included. Where is it?

22. When I received my order, it contained the wrong products, what should I do?

23. How long should I expect to wait for my XYZ?


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