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Question: Where is my product? It has been XYZ days.


If you ordered a larger product such as a climbing rope,etc., please check your e-mail inbox, trash, and spam folders to see if you received an e-mail with a tracking number.

If you haven't, your product has either not been shipped or the estimated shipping time hasn't passed. (Please check daily e-mail announcements from John to see if there is a specific reason why your product may be delayed.)

If it is past the estimated shipping time listed below, then please contact us at 1-800-978-0206 or by e-mail, at info AT

If you're wondering what constitutes a "business day," please see the related FAQ in this section. Here is a look at the suggested lead time for specific products:

  • Climbing Ropes: 10-14 Business Days

  • Black Iron Thick Bars: 4-6 Weeks

  • Dr; Ken's Log Bar: 4-6 Weeks

  • Chest Expanders: 10-14 Business Days

  • Jump Ropes: 10-14 Business Days

  • Orders consisting of in-stock items such as books, dvds, hand grippers etc are generally shipped from our office within 48 hours. Please allow at least 10-14 business days for overseas delivery. Tracking numbers for smaller items will not be sent automatically but may be provided upon request.

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