I purchased a new piece of software two weeks ago and I am still waiting for it to be delivered. I have sent a few emails asking the status and there isn't even any customer phone number -- and this pisses me off to no end!
Ok -- regains composure -- I realize that much of internet commerce these days is a lot like this: who knows what happens out there in cyberspace land once an order is placed?
And unfortunately this is also how it is with many "strength" companies out there, so I understand why many clients would often be leery.
However, that aint how we do things around here:
When you place an order online or call it in, Shelby often has it packed and ready to ship within 10 minutes or so, we have two daily shipments going out, one at noon and one at 5 pm so in almost all cases, books, dvds, grippers etc will be in the mail the very same day.
If you order a larger manufactured item, Shelby calls it in the minute she gets off the phone with you so the wheels start turning asap for things like Trap Bars, climbing ropes etc.
We simply could not make this process happen any faster.
Now, with this being the case, the posted lead times are there for a reason, so please take a look at them so you have an idea on the time frame that you can expect your order to show up.
Generally the turn-around time is much shorter than what is listed and that is the necessary for our manufacturers to get the job done right.
All our "big" items thick bars, climbing ropes etc, are manufactured right here is the USA and like anything else, quality does take time.
Oh, and our summer hours are 8 AM to 6PM Monday through Thursday and 8-4 on Fridays. That's right, we're up an hour before the so-called competition and stay an hour after they call it a day too.
So, regardless of the timezone you're in, if you need anything, we are only a phone call away: 1-800-978-0206
If you are located internationally: ie Canada, UK, Australia, APO address etc - please contact us first for a freight quote and ordering directions. Make sure to include your full shipping address and the specific items you would like to order.
If you want to order sandbags, we will need to know which sandbags you want as well as your shipping city and zip code.
If you do send an email or place a call to Shelby for quotes, tracking numbers etc, please remember to list the items you want, your full name and address, and include all correspondence with any replies.
This makes everything easier for everyone involved.
Thats all I can think of for the time being, its Paul Bunyan Day! So get a log bar to train with:
P.S. All know the way; few actually walk it." - Bodhidharma