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Question: How do I contact someone at FHS?

Answer:

By Phone:

To contact us by phone, please dial: 1-800-978-0206 (Toll Free) Our normal business hours are 9:00 am to 5:00 pm EST, Monday through Friday. If you call and reach our voicemail, please leave a message and a member of our staff will get back to you as soon as possible.

By E-mail:

To contact us by email, please use the following address: info@functionalhandstrength.com. Our email hours are the same as our phone hours and we try to provide a response as quickly as possible to all customer service related questions. If you have a specific training question, please Ask it Here.

Physical Mailing Address:

Please send all mail correspondence to the following adress:

Functional Hand Strength
P.O. Box 4429
Ann Arbor, Michigan
48106

Please be sure that your shipping address is correct; if the shipment comes back to us because you provided an incorrect address, we will charge you to re-ship the product. In addition, if you provide an address that does not get verified with our postage software, we will not ship out your order, and will contact you BEFORE we ship your items out. We will then wait to receive a verifiable address and then we will send your order. Checking and re-checking your address will help to prevent your order from taking longer than it needs to get to you.

If you are calling in an order, and do not provide a way to contact you, we will not be able to accept your order. We do not use your phone number or e-mail address for anything other than contacting you or putting you on our e-mail list. Please see our privacy information if you are interested in FHS’s policies.

<<< Back to FHS Product Q & A

VIII. Ordering, Method of Payment, Privacy & Shipping Q & A

1. Can I order by telephone or fax?

2. How do I contact someone at FHS?

3. How do I place an order via snail mail?

4. Which methods of payment do you accept?

5. I am currently located outside the US, how can I place an order?

6. My credit card was declined when I tried to order, what should I do?

7. Which credit cards do you accept?

8. What service do you use to ship your products?

9. How can I verify that my online order went through?

10. Does FHS have a privacy policy?

11. How do I unsubscribe from your email list?

12. Do you take purchase orders?

13. Do you ship to APO Addresses?

14. Do you ship to P.O. Boxes?

15. I have emailed you several times requesting information and have not received a reply, what should I do?

16. What is a "business day"?

17. I called at 5:00 pm Central Time. You weren't there!

18. I called on Friday afternoon, or Saturday or Sunday and I haven't heard anything back, what should I do?

19. I don't want the product I ordered anymore. How can I return it?

20. Where is my product? It has been XYZ days.

21. I received an e-mail indicating that my shipment was being shipped, and I received part of my order, but my (rope, sandbag, Bulgarian Bag, log bar, jump rope, chest expander,) was not included. Where is it?

22. When I received my order, it contained the wrong products, what should I do?

23. How long should I expect to wait for my XYZ?


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