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Question:
How can I verify that my online order went through?
Answer:
Our system is set to automatically send out an electronic order confirmation via email with each order placed.
If you place an order through our website, please check your inbox
and all appropriate email folders to make sure the confirmation has not been classified as junk mail.
If you place an order over the phone and would like an email confirmation with your order, please let us know.
We will be happy to provide a reciept and/or a paid invoice at any time.
<<< Back to FHS Product Q & A
VIII. Ordering, Method of Payment, Privacy & Shipping Q & A
1. Can I order by telephone or fax?
2. How do I contact someone at FHS?
3. How do I place an order via snail mail?
4. Which methods of payment do you accept?
5. I am currently located outside the US, how can I place an order?
6. My credit card was declined when I tried to order, what should I do?
7. Which credit cards do you accept?
8. What service do you use to ship your products?
9. How can I verify that my online order went through?
10. Does FHS have a privacy policy?
11. How do I unsubscribe from your email list?
12. Do you take purchase orders?
13. Do you ship to APO Addresses?
14. Do you ship to P.O. Boxes?
15. I have emailed you several times requesting information and have not received a reply, what should I do?
16. What is a "business day"?
17. I called at 5:00 pm Central Time. You weren't there!
18. I called on Friday afternoon, or Saturday or Sunday and I haven't heard anything back, what should I do?
19. I don't want the product I ordered anymore. How can I return it?
20. Where is my product? It has been XYZ days.
21. I received an e-mail indicating that my shipment was being shipped, and I received part of my order, but my (rope, sandbag, Bulgarian Bag, log bar, jump rope, chest expander,) was not included. Where is it?
22. When I received my order, it contained the wrong products, what should I do?
23. How long should I expect to wait for my XYZ?
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