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Question: Can I order by telephone or fax?

Answer:

During our regular business hours (9am-5pm, Monday through Friday), please call us at 1-800-978-0206 (Toll Free) and we can take your order right over the phone. Outside of normal business hours, you may leave your order through our secure voice mail system and we can handle the rest. Please be sure to let us know your

1.___ Name
2.___ Mailing Address
3.___ Telephone Number
4.___ E-mail Address
5.___ Complete list of items you would like to order

Also you may order via fax during our regular business hours but please contact us prior to ordering to obtain a correct total and fax ordering instructions.

Please be sure that your shipping address is correct; if the shipment comes back to us because you provided an incorrect address, we will charge you to re-ship the product. In addition, if you provide an address that does not get verified with our postage software, we will not ship out your order, and will contact you BEFORE we ship your items out. We will then wait to receive a verifiable address and then we will send your order. Checking and re-checking your address will help to prevent your order from taking longer than it needs to get to you.

If you are calling in an order, and do not provide a way to contact you, we will not be able to accept your order. We do not use your phone number or e-mail address for anything other than contacting you or putting you on our e-mail list. Please see our privacy information if you are interested in FHS's policies.



<<< Back to FHS Product Q & A

VIII. Ordering, Method of Payment, Privacy & Shipping Q & A

1. Can I order by telephone or fax?

2. How do I contact someone at FHS?

3. How do I place an order via snail mail?

4. Which methods of payment do you accept?

5. I am currently located outside the US, how can I place an order?

6. My credit card was declined when I tried to order, what should I do?

7. Which credit cards do you accept?

8. What service do you use to ship your products?

9. How can I verify that my online order went through?

10. Does FHS have a privacy policy?

11. How do I unsubscribe from your email list?

12. Do you take purchase orders?

13. Do you ship to APO Addresses?

14. Do you ship to P.O. Boxes?

15. I have emailed you several times requesting information and have not received a reply, what should I do?

16. What is a "business day"?

17. I called at 5:00 pm Central Time. You weren't there!

18. I called on Friday afternoon, or Saturday or Sunday and I haven't heard anything back, what should I do?

19. I don't want the product I ordered anymore. How can I return it?

20. Where is my product? It has been XYZ days.

21. I received an e-mail indicating that my shipment was being shipped, and I received part of my order, but my (rope, sandbag, Bulgarian Bag, log bar, jump rope, chest expander,) was not included. Where is it?

22. When I received my order, it contained the wrong products, what should I do?

23. How long should I expect to wait for my XYZ?


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